MBL Suraksha Security Systems

Refund & Cancellation Policy

We, MBL Suraksha Security Systems, are committed to ensuring a transparent and hassle-free experience for our customers. Please review our Refund & Cancellation Policy carefully to understand your rights and responsibilities when purchasing our products or services.

1. Order Cancellation

  • Cancellation Window: You may request cancellation of your order within 24 hours of confirmation, provided the product has not been dispatched or the installation has not been scheduled.
  • How to Cancel: Cancellations must be made by contacting our support team via WhatsApp, email, or phone.
  • Post-Dispatch Cancellation: Orders that have already been shipped or installed are not eligible for cancellation.

2. Refund Policy

Eligible Refunds:

  • • Orders canceled within the valid cancellation window
  • • Payments made for services or equipment that could not be fulfilled due to unforeseen company-side issues

Non-Refundable:

  • • Customized installations or tailor-made surveillance setups
  • • Equipment already installed or used
  • • Service fees for completed technician visits

Refund Processing Time:

Approved refunds will be processed within 7–10 business days to the original payment method.

3. Installation Issues or Defective Equipment

  • • In case of defective hardware or improper installation, we will rectify or replace the issue at no additional cost under warranty terms.
  • • Customers must report such issues within 48 hours of installation for eligibility.

4. Change of Mind

Please note that we do not accept refunds or returns based on change of mind after product dispatch or installation, as our systems are configured to specific locations and usage.

5. Service Appointment Rescheduling

  • • Appointments can be rescheduled with at least 24 hours' prior notice.
  • • Missed appointments without notice may incur a repeat visit charge.

6. Contact for Support

To request a cancellation, refund, or raise a service issue, please contact:

MBL Suraksha Security Systems
📧 Email: enquiry@mblsuraksha.com
📱 WhatsApp/Phone: +91 8800566632 / +91 8800191932
📍 Delhi, India

Policy Summary

Cancellation Window: 24 hours
Refund Processing: 7-10 days
Issue Reporting: 48 hours
Reschedule Notice: 24 hours

Important Notes

No refunds for change of mind
Custom setups non-refundable
Free rectification under warranty